How do I find more customers?

customer connections

The key to finding more customers for your business is first to understand who your ideal customers are, and then to define target markets for your product or service.

Many new and established businesses struggle to define their target markets, however it is vital that you get inside your buyer’s head and understand what motivates them to act.

Hardly anything in this world appeals to everyone, and it is really important to get a clearer picture of who your target audiences are so that you know who you are trying to reach with your marketing activity.

How do I define my target audiences?

To define target audiences we tend to use a list of characteristics that together will give you a clear customer profile. There’s a list of different criteria that you can use for this.

Your customers may fall into two or more distinct groups so don’t feel you have to squeeze everyone into one profile. For instance, a training course may apply to school leavers, but also to mature students. They have some characteristics in common (the desire to learn, their location etc) but also differ in age and possibly by motivation.

Isn’t that stereotyping?

By characterising your target customers you are not saying that they are all the same or will behave in the same way, so you are not stereotyping your customers. Your product or service will still be available to people who don’t fit your profiles, but by profiling you are recognising that your product or service is of particular interest to a certain type of person.

For instance, Marks and Spencer’s have different ranges of womenswear aimed at different types of customer – based on their age and their fashion preferences. There’s nothing to say that the Per Una brand is not available to everyone, but their buyers will have a clear profile of the type of woman they are catering for when they put the range together.

Look to your current customers first

If you have any existing or past customers then try to identify some common characteristics between them. What age or gender are they? Do they live locally, regionally, nationally or internationally? How can you summarise them in other words? For instance, a health drink might appeal to gym-goers but also to dieters.

If you don’t come into contact with your customers you may find it hard to do this, so consider sending out a short survey (using for instance Surveymonkey) to find out more about your past customers. In my experience you will need to give an incentive eg a prize draw or discount off their next purchase to encourage people to fill it in.

Identifying new audiences

If your product or business is entirely new then it can be really hard to imagine who it might appeal to, but in this case it is essential that you identify a target group of customers. A better understanding of who you are tailoring your product for will help you create something that your customers really want.

If your product has to be consumed fresh, then a local audience will be key as your product won’t stay fresh during shipping. Next, consider how will you reach your buyers (Online direct to customers, via retail outlets, or via a distributor)? Depending on your answer you will be able to narrow your target market yet further, and can adapt your product accordingly.

For a small business or one that’s just starting out it’s best to focus on maximum 3 target audience profiles as any more than that will become unmanageable. Alternatively you can identify your ‘bulls eye’ target customer and supplementary audiences outside that – imagine the rings on a dart board, with your main target customer as the bulls-eye.

Create target profiles

Document your target profiles as you may find that you need to remind yourself of your target market(s) from time to time. This doesn’t need to be a complicated, official document, so you can have some fun with this.

Research your target markets to get an idea of size and further characteristics – for instance, how digitally savvy they are, which social media networks they use, and so on. If you can identify their common behaviours and media choices then it will be much easier to reach them through relevant advertising and get more customers as a result.

Many organisations give their target customer groups ‘personas’ where they are given a name and descriptions to explain their characteristics and behaviours. This helps to bring the profiles to life and makes the whole process more interesting!

How do I use my target profiles to get more customers?

There are 3 main ways in which you should use your target profiles.

Product or Service

Based on your profiles it is time to review your product or service to make sure that you are meeting the needs of your customers. Do you need to revise the pricing, where it is sold, or other features to make it appeal to them more?

Key messages

Different groups of people use language differently, and you may need to tailor the language you are using to promote your product so that it speaks to the target groups better.

For instance a person wanting to buy a ‘health foods drink’ may use words such as ‘natural’, ‘fresh’ and ‘organic’ – whereas a gym bunny wanting a ‘healthy drink’ may look for words such as ‘energy’, ‘health’, ‘vitality’. Use the language that will appeal to your target audiences.

Advertising and promotion

Pick the right places to advertise based on where your customers are. There would be little point for instance spending money to advertise in the local press if your customers don’t read it. Most businesses use targeted digital media to reach their audiences, such as Google Adwords and Social Media due to the lower cost, but don’t underestimate the value of leafleting or peer-to-peer marketing if your product has a local customer base.

Regularly review and update your target profiles

Over time you will be able to refine your target profile, as you get to know your customers better. Your product or service might find a new niche, or you may want to take your business in a different direction. To keep winning more customers you will need to stay in touch with their motivations, needs and wants.

Remember to get our list of target audience cheat sheet to help you to define your target markets.

A version of this article by Refresh Marketing first appeared on The Talented Ladies Club website monthly marketing Q&A in March 2016. If you have a question you would like answered by us, then let us know via email, Facebook or Twitter.

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Roisin Kirby is an experienced Marketing Consultant based in Nottingham (UK), specialising in education and services marketing. A Chartered Marketer and Fellow of the Chartered Institute of Marketing.

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